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Information about you
Our use of your information
We may use your information for the purposes set
out in our data protection registration with the Office of the Information
Commissioner. We may also disclose your information to companies who
act as data processors on our behalf. These purposes include
administration, providing services (and contacting you where necessary),
customer care, improving our service, business management and operation,
re-organisation/structuring of our business, risk assessment, security
and crime prevention/detection, research and analysis, marketing, monitoring,
assessing customer purchasing preferences, dispute resolution, credit
checking and debt collection. If we search against the files of credit
reference agencies, they will record the search and hence the way in
which you conduct your account with us may be shared with other lenders
and credit agencies.
Some of your information may be considered sensitive personal data under the Data Protection Act 1998. If you do not agree to our use of your information, we cannot do business with you or accept your order.
Direct marketing material
We may from time to time contact you by post with information on offers of goods and services, brochures, new products, forthcoming events or competitions.
You may indicate your preference to also receive
our direct marketing material for the above purposes by post or e-mail
when you submit a request to us from this website, or to our staff at
the time you first supplied us your information.
If do not wish to receive such information or would like to change your preference, please refer to Your Rights below.
You have the right to ask in writing by completing our Data Subject Access Request form for a copy of the information we hold about you (for which we may charge a fee) and to correct any inaccuracies in your information.
You have the right to ask via e-mail to firstname.lastname@example.org not to receive direct marketing material about our products and services. Once properly notified by you, we will take steps to stop using your information in this way.
Outside the European Economic Area (EEA), note that controls on data protection in such countries may not be as strong as the legal requirements in this country.
A cookie consists of information sent by a web server to a web browser, and stored by the browser. The information is then sent back to the server each time the browser requests a page from the server. This enables the web server to identify and track
the web browser.
We may use both “session” cookies and “persistent” cookies on the website. We will use the session cookies to keep track of you whilst you navigate the website. We will use the persistent cookies to enable our website to recognise you when you visit.
Session cookies will be deleted from your computer when you close your browser. Persistent cookies will remain stored on your computer until deleted, or until they reach a specified expiry date.
These cookies allow the website to remember choices you make (such as your user name, language or the region you are in) and provide enhanced, more personal features. For instance, a website may be able to provide you with local weather reports or traffic news by storing in a cookie the region in which you are currently located. These cookies can also be used to remember changes you have made to text size, fonts and other parts of web pages that you can customise. They may also be used to provide services you have asked for such as watching a video or commenting on a blog. The information these cookies collect is anonymised and they cannot track your browsing activity on other websites.
Most browsers allow you to refuse to accept cookies. (For example, in Internet Explorer you can refuse all cookies by clicking “Tools”, “Internet Options”, “Privacy”, and selecting “Block all cookies” using the sliding selector.) This will, however, have a negative impact upon the usability of many websites, including this one.
Aggregated customer information
We collect information relating to customer trends and patterns. This information is often used in its aggregate form. We may disclose aggregate statistics about enquiries made, visitors, customers and sales in order to describe our services to prospective partners, purchasers, advertisers and other reputable third parties and for other lawful purposes. No personally identifying information is disclosed.
To ensure that we carry out your instructions accurately, to help improve our service and in the interest of security, we may monitor and/or record: (1) your telephone calls; (2) customer activities using CCTV recording equipment in and around our premises; and (3) customer transactions and activities on our website. All recordings are and shall remain our sole property.
We have taken all reasonable steps to have in place appropriate security measures to protect your information.
Changes to this policy
Any changes to this Policy will be either posted on our website, brochure and/or made available on request. We will strive to ensure our practices comply with the most current available version of this Policy.